Frequently Asked Questions
Everything you need to know about your next big leap.
How do I determine the right size for my JumpBoots?
We recommend measuring your foot length in centimeters and referring to our specialized size chart. Since JumpBoots require a snug fit for safety, if you are between sizes, we suggest choosing the smaller size for better control.
What surfaces are safe for using JumpBoots?
JumpBoots are designed for use on flat, dry, and non-slippery surfaces such as asphalt, wood floors, or gym mats. Avoid wet grass, loose gravel, or icy patches to ensure maximum stability and safety.
How long does the tension spring last?
The high-performance tension springs typically last between 50 to 80 hours of active use. We offer replacement spring kits on our site to ensure your bounce remains consistent and safe over time.
What is your return policy for performance gear?
We offer a 30-day satisfaction guarantee. If your boots are unworn and in their original packaging, you can return them for a full refund. Please note that for safety reasons, used equipment cannot be returned.
Do you offer international shipping?
Yes, JumpBoots.com ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated automatically at checkout.
Are there weight limits for JumpBoots models?
Yes, each model is engineered for specific weight categories to ensure the springs function correctly. Please check the 'Technical Specs' section on each product page to find the boot that matches your weight class.